Conflict and Resolution Specialist Archives - Page 8 of 9

December 6, 2010 By Joyce Weiss Leave a Comment

Hiring Trends Survey

I’m partnering with Casey Jankoska who is the Client Relationship Manager for Express Employment Professionals. Express Employment Professionals are always looking for top talent and great companies to work with. Her goal is to be the bridge to someone’s tomorrow. They are hiring in the areas including office, customer service, skilled manufacturing and professional positions. Most of the positions they work on are long term positions. They help their clients relieve their burdens and help them make the hiring process easier.

Casey sent me the following “Hiring Trends Survey” and I want to share the survey with you. Make sure to send this to people who you feel could benefit from this interesting report.

Hiring Trends Q4 Summary Report

The following questions mirror what I see in today’s corporate climate:

Please rate your current level of work stress
36% feel “overwhelming” or “very high” stress at work
63% feel “moderate” or “minimal” stress at work
1% currently feel “no stress” at work

Please rate how the following has changed since last year:
49% state their current work stress is “higher”, and 39% state “it has stayed the same”
42% state their pay rate is “higher” and 45% state it has “stayed the same”
68% state their currenc workload has “increased” and 25% state it has “stayed the same”

Resolving conflict and interpersonal issues are all part of our work life.
Delegation and prioritization are more important than ever before.
Coping with stress will always be an important skill for all of us.
The most important key is to communicate effectively with your team, management, and with yourself.

Remember…YOU GET WHAT YOU TOLERATE!

Please send me your comments about your own work stress. Let’s see how we can plan for a better 2011!

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November 21, 2010 By Joyce Weiss 2 Comments

Joyce Works with the Outstanding Chapter of Oakland Country IAAP

I had the privilege of spending an evening with the successful Chapter of Oakland Country IAAP (International Association of Administrative Professionals). They brought me in to speak on Communicate with Impact: Be Direct with Respect. Yvonne Cunningham, President of the Chapter shares her thoughts on the benefits that her members received from the program in this short video:

We discussed the verbal aikido technique which gives people power when others complain to them. Instead of pushing back by getting defensive, I suggest that they pull back. For example: When a client complains that a project took too long, don’t say, “We’re short staffed.” or “It wasn’t our department’s fault.” Instead give your client your direct number and ask them to call you within 24 hours if the conflict is NOT resolved. We all want resolution to our conflict, we don’t want excuses. We want resolution to our issues, not empty apologies.

Here’s a photo of Joyce with Chapter President, Yvonne Cunningham:

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Feel free to share these tips with your team – Just be sure to give Joyce Weiss credit when you share or publish.

November 8, 2010 By Joyce Weiss 2 Comments

Dealing with Negative People Using “The Power Talk Formula”

Have you ever met a negative person who sapped all of your energy from you? Do you want to figure out how to make sure this does not happen again?

Besides running away from this person… use The Power Talk Formula:

I feel…(your emotional response)
when…(non judgmental)
because…(how it affects you)

Watch this 2 minute video to bring The Power Talk Formula to life:

To Recap:

My client Sue used this formula with one of her negative colleagues. They were on a business trip and were waiting in a long line to give their passports to the security guards. Tom started to complain and make a scene. Sue knew that she needed to do something.

She said, “Tom, It is hard for all of us to travel. I feel frustrated when I hear all of these complaints because this negativity is pulling me down. Why don’t we use this time to discuss the bottlenecks that we have with our own clients?” Tom did not get defensive because Sue did not use the word “you.” She was very careful to put the responsibility on her shoulders and NOT sound critical to Tom. Their relationships improved and Tom was not as negative on the trip.

This tip works after a lot of practice.

Was this helpful? Let us hear your thoughts in the comment box below. Tell us about a negative person in your life and how you can use this tip.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

For more information, articles, and pod casts visit Joyce’s website.

October 25, 2010 By Joyce Weiss Leave a Comment

5 Words To Impact Your Day

This one minute video will help you when you are attempting to communicate with a sarcastic person. If you don’t ask what this behavior means… you will get what you tolerate. Do you attend meetings where silence is the norm? The next time this happens, remember to open up communication by asking questions on what the silence means. Remember…you get what you tolerate.

Was this helpful? How do you resolve conflict with sarcastic people or unproductive meetings?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

For more information, articles and podcasts, visit https://www.joyceweiss.com

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September 26, 2010 By Joyce Weiss Leave a Comment

Do you have an open or closed mind when others describe people who you have not met yet?

We can’t let cynicism and negativity impact new experiences. I recently visited Paris and Provence with my family. Several people warned us that we better be prepared for rudeness. Others told us that we needed to learn several key phrases in French and start all conversations in a positive way.

Let me ask you a question. When is the last time that you were “warned” about a new colleague or boss? People may have been cynical and you prejudged the new person before you even met him or her.

Now for the rest of my story – We had such a positive experience in France! We attempted to speak their language when we were lost or had questions about food or prices. We started our conversation in a positive way. The response was almost always the same. We all laughed and used a lot of grunts and hand gestures. People wanted to help us.

I feel that we all need to think about our own communication and ask ourselves an important question. Are we being open or closed when we meet new people – especially after we were “warned” about them before we even met them?

The response is up to you and how you approach any new situation. I choose to make up my own mind about others and do my best to look for possibilities instead of starting off negative and sticking to an old bias.

Please let me know what experience you have had when you meet new people after others were cynical about them? Did you tell the cynic how you felt? I’m here to listen to my loyal readers!

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