Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Joyce Works with the Outstanding Chapter of Oakland Country IAAP

I had the privilege of spending an evening with the successful Chapter of Oakland Country IAAP (International Association of Administrative Professionals).  They brought me in to speak on Communicate with Impact:  Be Direct with Respect.  Yvonne Cunningham, President of the Chapter shares her thoughts on the benefits that her members received from the program in this short video:

We discussed the verbal aikido technique which gives people power when others complain to them.  Instead of pushing back by getting defensive,  I suggest that they pull back.  For example:  When a client complains that a project took too long, don’t say, “We’re short staffed.” or “It wasn’t our department’s fault.” Instead give your client your direct number and ask them to call you within 24 hours if the conflict is NOT resolved.  We all want resolution to our conflict, we don’t want excuses.  We want resolution to our issues, not empty apologies.

Here’s a photo of Joyce with Chapter President, Yvonne Cunningham:

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Dealing with Negative People Using “The Power Talk Formula”

Have you ever met a negative person who sapped all of your energy from you?  Do you want to figure out how to make sure this does not happen again?

Besides running away from this person… use The Power Talk Formula:

I feel…(your emotional response)
when…(non judgmental)
because…(how it affects you)

Watch this 2 minute video to bring The Power Talk Formula to life:

To Recap:

My client Sue used this formula with one of her negative colleagues.  They were on a business trip and were waiting in a long line to give their passports to the security guards.  Tom started to complain and make a scene.  Sue knew that she needed to do something.

She said, “Tom, It is hard for all of us to travel.  I feel frustrated when I hear all of these complaints because this negativity is pulling me down.  Why don’t we use this time to discuss the bottlenecks that we have with our own clients?”  Tom did not get defensive because Sue did not use the word “you.”  She was very careful to put the responsibility on her shoulders and NOT sound critical to Tom.  Their relationships improved and Tom was not as negative on the trip.

This tip works after a lot of practice.

Was this helpful? Let us hear your thoughts in the comment box below. Tell us about a negative person in your life and how you can use this tip.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

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For more information, articles, and pod casts visit Joyce’s website.

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You Never Know Who You Will Meet at Your Next Networking Event

Does this sound familiar? You worked all day and you can’t wait to go home and read a book or watch TV. Or…it’s raining or snowing and you can’t wait to get into your cozy warm up suit or jeans. Yet, you have a networking event written on your calendar. What do you do? Go home? Go to the event? You may rethink not going to your next event after you hear this heartwarming story.

I had the pleasure of meeting Sarah – the Regional Director for AccuQuest Hearing Centers when I spoke at the Bad Axe Mi Chamber of Commerce.

After relocating in MI, Sarah decided to join the Bad Axe Chamber because she needed to find a local florist to do business with. Sarah sends flowers to her customers 24 hours after they purchase hearing aids from AccuQuest.

Who do you think Sarah sat next to at her first Chamber event? You’re right – the local florist – Josh Roggenbuck who owns the Flower Farm in Bad Axe MI.

The plot thickens. Sarah didn’t just meet her new florist. She also met her future husband. She went to the meeting only to find a florist and wasn’t even looking for a husband. They were married 2 1/2 years later!

josh wedding 2

The morale of the story? We’ve all met future customers, new friends, or even a new boss at these events. Remember that there are so many opportunities if we only look for them. Well, in order to build our business or meet new people we have to leave the comforts of our home or office.

Happy networking!

Was this helpful? Let us hear about your own story on how you met a new customer, boss, or significant other at an event. I welcome your comments!

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Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831