Resolving Conflict in the Workplace by Using Lean Thinking

I have the honor of co-presenting a workshop on Lean Culture and Resolving Conflict in the Workplace sponsored by Michigan Lean Consortium.
Gerry Clark and Thomas Smith will be conducting the lean part of the workshop…which requires a complete transformation on how an organization collectively thinks and conducts business.

I will be addressing how changing a culture automatically creates conflict.  Participants will learn strategies on how to get people on board.

Participants will learn how to:

• deal with naysayers
• build trust by resolving conflict
• stop wasting time by not dealing with conflict
• gain control
• use the power talk strategy
• protect themselves when being verbally attacked
• create solutions even during conflict

If you are not able to attend this powerful workshop, here are some questions that you can ask at your next meeting:

1.  Does your organization have top leaders who are seriously dedicated to becoming a lean learning enterprise?  If not can they at least seem seriously coachable?

2.  Are you committed to this process for the long term?

3.  What steps will you need to take to prepare yourself for this process?

4.  Are you willing to make enough of a commitment to take time to learn, to observe deeply and to participate in continuous improvement?

5.  How will you mentor others?

6.  How will your organization get the support needed for this transformation?

7.  Is your organization full of conflicting and inconsistent messages?  If so, develop a communication plan for beginning the process for sending consistent messages.

8.  What will be necessary to change the culture so that a singular consistent message develops?

Lean consists of the following:

• Philosophy:  Long term thinking
• Process:  Eliminate waste
• People and Partners:  Respect, challenge, people
• Problems Solving:  Continuous improvement and learning

Here are the details of the meeting if you are able to attend.  I would love to see you there!

Date: June 17, 2011
Time: 8:30 a.m.-2:00 p.m.

Location: Oakland—Macomb INCubator
Address: 6633 18 Mile Road, Sterling Heights, MI 48314

The event will be cut in half by lunch with the culture piece from 9:00 a.m.-11:30 a.m. and the conflict
resolution piece Noon-2:00 p.m. Light breakfast & lunch included.
To register, email: register@michiganlean.org Limit 50
Cost: $20 for non-members; free for members; check out www.michiganlean.org for more events!

Please let me know if you would like me to present this program to your organization.
Feel free to contact me at 800.713.1926 or joyce@JoyceWeiss.com and I will answer any questions that you may have for me.

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