Do you want to be a MASTER Communicator?

My clients tell me that they really enjoy the Tough Communication     portion of my “Resolving Conflict in the Workplace” program.
This blog post describes a small portion of the training so that you can start improving your communication skills.

Let’s say that you need to have that difficult talk with Bob who is a great person on your team BUT he does not clean up after he uses the kitchen.  The team agreed that everyone was responsible to clean the kitchen.  The team talks about Bob and you want to stop the gossip.

Many times people don’t know how to have these “talks” and they use sarcasm like, “You are really a slob and we are sick of it.”  Obviously you won’t get very far with this comment and Bob will become defensive.  So what can you do?

The answer…Use The Power Talk Formula described in the photo.

Here is a possible response:  Bob, “I am frustrated when I come into the kitchen and see dirty dishes because everyone on the team agreed to clean up after themselves.”  Of course Bob can still get defensive.  If he does you can continue in a calm tone to make sure he really understands how this is about the team’s agreement to keep the kitchen clean and not about him.  This formula works like a charm after you practice, practice, and practice.

It took me a long time to get comfortable with this formula and it is a now a natural skill.  Remember, I said that it took me a long time to learn the skill.  I suggest that you practice this with your family.  You may thank me after you get some great results and PLEASE share your successes with me in the comment section below.

Receive your own poster with 20 tips to become a MASTER communicator.
Sign up for the FREE Video Series “20 Tips to Reduce Conflict in the Workplace” at my website.
You will receive your FREE poster immediately!

Was this helpful?
Feel free to share this blog post and the videos with your team!  Please acknowledge that the information came from Joyce Weiss’s blog.
Share your Tough Communication successes in the comment section below.

Until next time…This is Joyce Weiss
and Remember…YOU GET WHAT YOU TOLERATE!