Hello, Dear Kick Conflict to the Curb Readers!
The next 3 posts will include 5 new action steps to Kick Conflict to the Curb. The action steps come from creating content for my virtual class and coaching clients. If you want more information on any of the action steps, do a search in the search bar on this site {JoyceWeiss.com}.
There are 20 action steps in total and I look forward to hearing which ones are your favorite ones.
Action Steps # 1: Use the Power Talk Formula 
This is such an important strategy to keep in your toolbox because it works!
Here’s the Formula:
“I am…” (Your emotional response)
“When I…” (Nonjudgmental observation)
“Because…” (How it affects you)
I am frustrated when boundaries are not followed because we just conducted a meeting on this important issue for our team.
This powerful statement is all about:
- Sharing your concern
- It’s not judgmental or sarcastic – just stating the facts
Your next step is to go deeper with those who don’t follow the new department rules.
Action Step #2: Use Verbal Aikido
This is my clients’ favorite strategy to learn and use. I’ve heard many of you share your experience with verbal aikido and I’m thrilled about this. 🙂
Verbal Aikido:
- Take back control when you pull back, not push back
- Repeat the same words or agree with the bully
- Step into the GAP-Your Safe Place to think of the best response
Action Step #3: Ask a Positive Question to the Negative Person
This action step may change the mindset of the negative person. Even if it doesn’t at least this is a reminder that you can leave the conversation if the negativity gets out of line.
A great question to use is: “What is something good that happened to you today?” This will force a positive response.
Action Steps #4: Create a Code of Conduct with Your Team
A code of conduct helps set the tone and expectations of everyone on the team. It’s best to have someone lead the discussion who is NOT the leader or boss. All department or team members need to be present to get a good representation and better results.
The 3 article links below will give you more details on how to use this powerful action step.
Toolbox Alert #1: A Code of Conduct Reinforces Accountability
Toolbox Alert #2: A Code of Conduct Improves the Team
Toolbox Alert #3: A Code of Conduct Really Works
Action Steps #5: Improve Morale by Giving a Day Off to an Employee Who Finds a New Hire
This one action step will give you a lot of traction with your company. Your employees know the company. When they recommend a friend or colleague, it works out well {most of the time} because they want to work with like-minded individuals.
Joyce, What are Your Thoughts About These 5 Action Steps?
I’m glad you asked! 😉 Verbal Aikido and the Power Talk Formula are both parts of the Weiss Communication Success Plan. Once you learn and implement these 2 strategies, you will transform your communication from not being heard to feeling confident to use your voice.
The great news is that you will be the first group to know when I launch my next Kick Conflict to the Curb Virtual Class in April. Look for announcements because this is where we take strategies and practice during the live classes so you can put them to use immediately.
The code of conduct and appreciating employees for bringing in new hires help improve morale because people feel heard.
Please share which action step is your favorite, so far.
Let’s stay connected
Please share these articles and videos with your company, colleagues, friends, or family who could benefit from the content.
You are always welcome to send me an email with questions or concerns about your conflict resolution challenges. Reach out HERE by sending me an email
Here are 2 FREE Resources to help you Kick Conflict to the Curb:
Do you want to know how your communication skills impact your success at work?
a. Grab your FREE Communication Assessment to find out blind spots, strengths, and areas for growth.
You will receive your results from me along with 4 videos about communication strategies that you can put into action immediately. Here’s the link: https://www.KickConflicttoTheCurb.com.
b. Sign up for our Kick Conflict to the Curb Weekly Update
https://www.JoyceWeiss.com for articles about bullies, communication strategies, coaching secrets, conflict resolution case scenarios, motivational posters, interviews with thought leaders, plus so much more.
Have a GREAT Week!
Joyce Weiss, M.A., CSP, CVP
Master Coach
Queen of Conflict Resolution
Remember, You Get What YOU Tolerate!
