If you answered, “yes,” then this article is for you.
When a conflict in the workplace occurs, many people believe they can’t say or do anything to fix it. Whatever happens is always the other person’s problem (or fault), and if they just lay low they can escape any repercussions.
In reality, nothing could be further from the truth.
Everyone in the organization can and should take ownership of situations – not just the managers or leaders. Turning a blind eye to things or hoping for situations to resolve on their own will only lead to frustration. Here’s how to handle both internal and external negative situations and turn them around to reduce conflict in the workplace.
Internal Situation
An internal situation could be a co-worker who is continually negative and always dragging the team down. Or it could be someone who is lazy and not pulling his or her weight with the team. Unfortunately, most people think dealing with such internal situations is the manager’s job only. But in fact, anyone can take steps to address such issues.
Simply saying something like, “I know things are tight here right now. That’s why we all have to pull together and stay focused,” can help diffuse someone’s negativity. Granted, you can’t expect to step in and be the super-hero who saves the company from negative people, but you can have courage to step up and state the facts in a Direct with Respect® way.
Some people are so used to negative people or a destructive culture that they don’t want to risk turning negativity around. But it’s a risk you have to take. If you don’t – if you chicken out – you’ll pay the price later.
External Situations
The customer receives the wrong product…the client’s project is behind schedule and over budget…the local newspaper has printed some less-than-flattering information about your company. These are all examples of negative external situation.
During such times, it’s easy for people to play the “blame game.” They waste so much time finger-pointing and trying to discover the cause of the problem that they forget the real task at hand – to turn things around.
Whatever happened has happened. You can’t go back in time and change things. So stop focusing on the past. Now is when you – even if you’re not the leader – need to step up, take ownership, and decide to fix the situation – or at least get the company headed in the right direction. So what if it’s not your job. You’re a part of the team, which means you have a stake in the outcome. Therefore, do something now.
Small Steps Yield Big Results
In the end, whether the situation taking place is internal or external, you must have the courage to take action. You can’t wait for someone else to always take the lead. So commit to a decision and an action plan. Stay accountable for delivering against or acting upon that plan. And then focus on doing what’s best for the team – that’s the only way you’ll achieve the results you want.
Check out this article on Reducing Stress in the Workplace
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Until Next Time…This is Joyce Weiss…and remember,
“You Get What You Tolerate!”
Robert (Bob) Hall says
Joyce –
Thank you, again, for your continued positive outlook!
Your words of wisdom help to keep me in check and to remember that I do, indeed, have a stake in the outcome.
Bob
Al Baron says
I enjoy and get something from every newsletter you send to me. I usually remember one thing from each and bring it out when applicable.
Thanks, Al
Joyce Weiss says
Al, you are such a loyal blog fan and I appreciate the fact that you are so action oriented. Please continue to respond to me. Let me know other topics regarding
conflict in the workplace that will be helpful to you. Thanks, again!
Joyce Weiss says
Thanks Bob! I’m glad that the blog posts are helping you stay positive. It is tough to do this at times. Please let me know future topics that you want me to write in order to help you out with your own conflict in the workplace concerns. Thanks and continue responding to me. Connecting with my readers is worth it all.