Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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December 18, 2010 By Joyce Weiss Leave a Comment

Actively Network with Your Convention & Visitor’s Bureau, Chambers and Professional Associations

Many of my clients belong to professional associations, chambers of commerce and convention and visitor’s bureaus (CVB).  They constantly tell me how valuable these relationships have become for their own professional development.  They have acquired business as a result of their membership.

My question to you is…Are you going to your own networking events?

I realize that we  receive more invitations to these functions than we  realistically have time to attend. Yet…are you accepting at least some of the invitations?

We all hear about doom and gloom concerning the economy, business, etc.  It seems like the doom and gloom magically disappears when I attend functions that attract people who know how to network and look for opportunities.

I accepted an invitation from the Greater Lansing Convention and Visitors Bureau’s (GLCVB) Member Holiday Event.  They invited their members to host a FREE booth for the event.  They also invited members who could possibly do business with the members hosting their booths.  The GLCVB always holds these events in classy venues and supply all of us with gourmet food and wonderful music.  The events are always First Class.

The most important thing about these Holiday Events is that the entire staff of the Greater Lansing Convention & Visitor’s Bureau is warm, thrilled that we are there, and do what they can to introduce us to other members! Take a look at your own organization and decide how  you can invite your members or clients to a joint meeting.  Your members/clients will sing your praises when they feel appreciated. Thanks to all the FINE people at the GLCVB for an incredible day.  I saw former clients, met prospects that can use my training services and most important…networked with people who are positive and want to help each other grow their business. Was this helpful? Let us hear your thoughts in the comments below. Feel free to share this post with your team – just be sure to give Joyce credit when you share or publish. Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce Weiss on this subject. Until Next Time! 🙂

Filed Under: Customer Service
Tagged With: Communication, Customer Service, effective communication, relationships, smart networking

November 8, 2010 By Joyce Weiss 2 Comments

Dealing with Negative People Using “The Power Talk Formula”

Have you ever met a negative person who sapped all of your energy from you?  Do you want to figure out how to make sure this does not happen again?

Besides running away from this person… use The Power Talk Formula:

I feel…(your emotional response)
when…(non judgmental)
because…(how it affects you)

Watch this 2 minute video to bring The Power Talk Formula to life:

To Recap:

My client Sue used this formula with one of her negative colleagues.  They were on a business trip and were waiting in a long line to give their passports to the security guards.  Tom started to complain and make a scene.  Sue knew that she needed to do something.

She said, “Tom, It is hard for all of us to travel.  I feel frustrated when I hear all of these complaints because this negativity is pulling me down.  Why don’t we use this time to discuss the bottlenecks that we have with our own clients?”  Tom did not get defensive because Sue did not use the word “you.”  She was very careful to put the responsibility on her shoulders and NOT sound critical to Tom.  Their relationships improved and Tom was not as negative on the trip.

This tip works after a lot of practice.

Was this helpful? Let us hear your thoughts in the comment box below. Tell us about a negative person in your life and how you can use this tip.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts.

For more information, articles, and pod casts visit Joyce’s website.

Filed Under: Conflict and Resolution Specialist, Miscellaneous
Tagged With: Conflict and Resolution Specialist, constructive feedback, effective communication, relationships

November 5, 2010 By Joyce Weiss Leave a Comment

You Never Know Who You Will Meet at Your Next Networking Event

Does this sound familiar? You worked all day and you can’t wait to go home and read a book or watch TV. Or…it’s raining or snowing and you can’t wait to get into your cozy warm up suit or jeans. Yet, you have a networking event written on your calendar. What do you do? Go home? Go to the event? You may rethink not going to your next event after you hear this heartwarming story.

I had the pleasure of meeting Sarah – the Regional Director for AccuQuest Hearing Centers when I spoke at the Bad Axe Mi Chamber of Commerce.

After relocating in MI, Sarah decided to join the Bad Axe Chamber because she needed to find a local florist to do business with. Sarah sends flowers to her customers 24 hours after they purchase hearing aids from AccuQuest.

Who do you think Sarah sat next to at her first Chamber event? You’re right – the local florist – Josh Roggenbuck who owns the Flower Farm in Bad Axe MI.

The plot thickens. Sarah didn’t just meet her new florist. She also met her future husband. She went to the meeting only to find a florist and wasn’t even looking for a husband. They were married 2 1/2 years later!

josh wedding 2

The morale of the story? We’ve all met future customers, new friends, or even a new boss at these events. Remember that there are so many opportunities if we only look for them. Well, in order to build our business or meet new people we have to leave the comforts of our home or office.

Happy networking!

Was this helpful? Let us hear about your own story on how you met a new customer, boss, or significant other at an event. I welcome your comments!

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Filed Under: Collaboration Strategies
Tagged With: effective communication, networking, relationships

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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