A Book Recommendation on How Leaders Can Improve Outcomes

Are you a leader who wants to improve outcomes and morale with your team?

Great!  Leaders can improve outcomes after they visit this post which includes an interview with Steve Lishansky , author of The Ultimate Sales Revolution.  Steve has successfully taught fundamental human dynamics that elevate and accelerate exceptional results to thousands of top professionals and leaders in over 40 countries around the world.
You can reach him at 978.369.4525 and steve@optimizeintl.com.  Here’s the link at amazon to review and purchase The Ultimate Sales Revolution.

Here’s this important and informative video interview with Steve Lishansky

The following is a summary of my interview with Steve Lishansky:

What Makes People Successful?
A universal driving force is creating value.  If you want to sell yourself better you need to understand that people don’t want to buy you.  They want to buy value.  Successful people ask questions to reveal the real needs of others.  This is not just in a sales situation.  This also occurs when communicating with your team. 

Great Questions for Leaders to Ask

• What do you want to accomplish?
• How will this be beneficial to you when you accomplish these goals?
• What are the most important results you desire?
  These three questions will help the other person delve deeper on what he or she wants to accomplish. 
  In a sales situation, price is never an issue if value isn’t clear.  The same thing happens in workplace communication.  Leaders need to ask questions to reveal what the person really wants. 

What’s the Greatest Source of Miscommunication?

• The first source of miscommunication is YOU.
• The 2^nd source is THEM.
• The 3^rd source is YOU and THEM

Something gets lost in translation between you and the other person when communication occurs.
People don’t tell us what really matters many times because they haven’t thought it through well. Leaders can elevate the communication by finding out the meaning of employees’ communication.  This builds the relationship for working together.   

Compare Your Best and Most Challenging Relationship

You may be able to resolve issues with team members after you answer the following questions which were taken from The Ultimate Sales Revolution.

1. Considering your most successful relationships
2. How well do you know what is most important to them?
3. What is it?
4. When you are discussing how you are going to fulfill what is most important with them, what is the rational of discussing results/outcomes with them versus discussing specification and actions?
5. Consider your most difficult and challenging relationships
6. How well do you know what is important to them?
7. What is it?
8. What must you do to increase the discussion and focus on results and outcomes with them versus discussing specification and actions?
9. What makes your best relationship work so well?
10. What makes your challenging relationship so difficult?

Thoughts from Joyce on Why Deep Conversations are So Important

Make sure and ask important questions if you want to improve your relationships with your direct reports and colleagues.  You may need to change your communication strategies to encourage trust, respect, and caring.  I suggest that you elevate your dialogue with others even if you think the relationships are positive.  Most of us think that our communication is good and it’s the other person’s issue if there is a miscommunication.  This is not true.  It starts with us.  These ideas will improve outcomes once you start implementing them.

I want to hear from you.
Please send me your comments on how you have you successfully changed a challenging relationship.  How did you communicate with him or her to make these successful changes?

Until next time,
This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.
Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS.  If you like this post on communicating deeper with others to get great results, here’s an article on ‘Got Personality Issues at Work?”

CLICK HERE to learn how you can experience one of Joyce’s customized workshops for your company. https://www.joyceweiss.com/services/workshops/