Communication Strategies to use in the workplace has been the topic for the past few posts. This week it’s all about dealing with those people who are on the edge – the low performers or slackers.
Read the first article in the series:
Communication Strategies to use with Someone who Didn’t Receive a Promotion.
Read the second article in the series:
Communication Strategies to use with People Bringing Problems to Work.
I hope that you find this article helpful with those slackers in your workplace.
Communication Strategy #1: Make the Conversation Safe
Make the conversation safe by using I do want – I don’t want.
Here are a few examples:
I don’t want to discount your years of service.
I do want to discuss some performance concerns.
I don’t want to discount your value.
I do want to discuss how your behavior is affecting team productivity.
This strategy will help you create a safe starting place. You will be more direct after using the next communication strategy.
Communication Strategy #2: Use Be Direct with Respect®
Those of you who read my blogs know this communication strategy and it’s worth repeating as a refresher. Be direct with respect® deepens relationships and resolves issues.
I am ________________________
(Your emotional response)
When I ______________________
(How it affects you)
I am concerned when I see productivity issues because you were a star performer a couple months ago.
Communication Strategy #3: Discuss What you Notice and Ask Questions
This communication strategy gives you a chance to discuss the changes that you see and how it’s impacting the team.
Here’s what I’m noticing…
This is how it’s impacting the team…
Where are you stuck?
These 3 communication strategies will give you a plan on how to talk to a mediocre person. The next step is to discuss the ramifications if things don’t change. Expectations need to be clear and understood.
I want to hear from you
Add a comment to my blog on how you deal with mediocrity. What stories or expressions help you get the results that you need? You will receive a response from me because I enjoy connecting with my readers! 🙂 You are always welcome to send me a private email with concerns that you are experiencing at work.
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This is Joyce Weiss
Corporate Communication Strategist and Career Coach
Have a great week.
Until next time, Remember…”You Get What You Tolerate!”