Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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5 Tips to Encourage Work Life Balance at Work

The following is a typical question that I’m asked when I meet others at a networking event:  How can I engage my team since they are so stressed out? The person who asks me this question realizes that his or her team is strong yet the stress is worse than ever before due more demands and doing more with less.  Effective communication, prioritization and delegation are 3 important factors on how effective teams can cope with stress. I give them the following link to an article which addresses this issue:

https://www.joyceweiss.com/5-tips-to-encourage-work-life-balance-at-your-company-i-112.html

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https://www.joyceweiss.com

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More Ideas on How to Deal with an Angry Client or Member

More Ideas on How to Deal With an Angry Client/Member

Okay, you’ve worked the 6 steps, and now have done all that you can – and your client’s still mad! Well, you may have a tough one, but it’s far from impossible.  Here are your next steps:

  1. Empathize to show that you realize the serious nature of the problem
  2. Assure the caller that they are talking to the right person and that you will do whatever it takes to help resolve the conflict or interpersonal issue
  3. Follow through and find someone to help if you can’t solve the issue
  4. Tell the caller what you can do – not what you can’t do
  5. Thank the client for bringing this problem to your attention

Watch your effective communication skills grow after you put these thoughts into action.  This will also help you with your stress reduction level..which is a good thing!

Was this helpful? Let us hear from you – share your thoughts in the comment section below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed toward the end of this post to be included in future blog posts from Joyce on this topic.

For more info, articles and, pod casts visit: https://www.joyceweiss.com

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How to Deal with an Angry Client/Member

Has this ever happened to you? Someone is angry, and you need to help!

During one of my team synergy programs, an individual started yelling at me and said, “You are like all the other consultants who have attempted to help us. It all sounds so hopeful while consultants do the training and it is back to the same old negativity when consultants leave!  This is a waste of time and money!”  I had to fix this situation quickly because the other individuals were waiting for me to respond.  I thanked the complainer for bringing up such an important issue and asked him to give me more detail.  I also asked him if I could take notes to make sure I captured his important message.  His tone of voice was calmer after he finished telling me how frustrated he felt. We were able to come up with valuable solutions to his complaints.

Hopefully you can relate to this case example.  The techniques in this blog can help you with your own stress reduction and resolving your conflict and interpersonal issues.  Watch your effective communication grow after putting these ideas into action.

How can you deal with unsatisfied clients in a calm and constructive manner to get a win-win? Remember these 6 tips:

  1. Let the callers tell their entire story
  2. Do not interrupt or they will get angrier
  3. Use the caller’s name
  4. Take notes to help you get the facts and look interested
  5. You need to hear the whole complaint to be able to turn the situation around
  6. Don’t take it personally!

Keep this handy – it really works!

Was this helpful? Let us hear from you – comment below and share your thoughts.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS  feed towards the end of this blog post to be included in future comments from Joyce on this subject.

For more info, articles and, pod casts visit: https://www.joyceweiss.com

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831