I had the privilege of spending an evening with the successful Chapter of Oakland Country IAAP (International Association of Administrative Professionals). They brought me in to speak on Communicate with Impact: Be Direct with Respect. Yvonne Cunningham, President of the Chapter shares her thoughts on the benefits that her members received from the program in this short video:
We discussed the verbal aikido technique which gives people power when others complain to them. Instead of pushing back by getting defensive, I suggest that they pull back. For example: When a client complains that a project took too long, don’t say, “We’re short staffed.” or “It wasn’t our department’s fault.” Instead give your client your direct number and ask them to call you within 24 hours if the conflict is NOT resolved. We all want resolution to our conflict, we don’t want excuses. We want resolution to our issues, not empty apologies.
Here’s a photo of Joyce with Chapter President, Yvonne Cunningham:
Was this helpful? Let us hear your thoughts in the comment box below.
Feel free to share these tips with your team – Just be sure to give Joyce Weiss credit when you share or publish.
Sign up for the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.
Yvonne Cunningham, CPS/CAP says
The IAAP Oakland County Chapter would like to thank you for your powerful “Be Direct With Respect” presentation last evening. The Chapter members all learned how to enjoy win/win communication by using the power of verbal Aikido, the “I feel…When I…Because..” power statement and remembering that we get what we tolerate. Your presentation was fun, uplifting and inspiring.
We appreciate your time and look forward to having you present at future IAAP meetings.
Joyce Weiss says
Thanks Yvonne! We have a mutual admiration society going on here! IAAP is the reason why I continue speaking, consulting and coaching. Your group is open to constant learning and I wish each client was like you and IAAP! Can’t wait to work with you again. I will also recommend administrative assistants to call you since your group is amazing.