Are you ready to explore how to communicate to get what you want?
First, getting others to see your point of view isn’t always easy. In fact, the more you try to push your ideas on others, the more they’ll shy away from you. And, will further prevent the communication from being successful.
Secondly, you have to employ a communication skill called Verbal Aikido. Quite simply, Verbal Aikido enables you to maintain control of the conversation. It keeps you from reacting to people emotionally.
And it trains negative people to take their hostility out on someone else. Finally, it helps you focus on what can be done rather than on “the blame game.” Additionally, people will want to work with you and will see your side of things.
Follow Verbal Aikido so You Can Explore How to Communicate Easier
How to Communicate Tip #1: Get in the Other Person’s Shoes.
Figure out why he or she is behaving or communicating a certain way. This will help you respond rather than react. Subsequently, you can focus on the end result.
Next, ask yourself “How would I feel if I were in his/her shoes?” In fact, you can pinpoint roadblocks that you need to overcome when you identify with the other person.
How to Communicate Tip #2: Don’t Defend Yourself When Something Goes Wrong.
Explanations come across as excuses. And no one wants to work with someone who always blames others. Instead, agree with the person if what he or she said is somewhat true.
Acknowledge, apologize, and act versus explain.
For example, suppose a customer yells at you for not receiving an item. In fact, this request was made over two weeks ago. In this case, you want to communicate in a way that gets the person to calm down and stop yelling.
Therefore, don’t blame the oversight on someone else, even when you know who made the mistake.
Say, “You’re right. It has been two weeks. I apologize for this and I will get it to you today.
Please call me tomorrow if you don’t receive it.” Hopefully, the customer will be nice and stop yelling.
Tip #3: Don’t Deny or Become Defensive.
For example, suppose someone tells you that you are intense. Don’t say “I’m not intense!” Instead ask, “What do you mean?” This puts the ball back into the other person’s court. And you discover the person’s meaning behind his or her words. Additionally, with that knowledge, you can adjust your behavior or communication.
In addition, the person understands you better. Besides this, you can get what you want. Remember, by not reacting, you can get more information that will aid in your efforts.
Tip #4: Verbal Aikido Your Secret Weapon on How to Communicate.
Getting what you want does not have to be difficult. It’s all a matter of keeping the other person’s perspective in mind.
As a result, you are a more responsible communicator. The more you can help others gain understanding, the better your chances of everyone embracing your point of view
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Joyce Weiss: The HR Professional’s Partner. She coaches employees and managers so they feel heard and respected. Which means they feel comfortable using their voice without losing their cool.
Kick Conflict to the Curb™ is her newest online 6-week course that is getting a lot of buzz in the training industry. Participants learn how to tackle tough conversations and earn the respect they deserve.
Joyce Weiss Training and Development LLC is Certified as a Best Practices Company.She is recognized by Espeakers as a Certified Virtual Presenter. The National Speakers Association awarded Joyce as a Certified Speaking Professional.
Do you want to Kick Conflict to the Curb™? Contact Joyce at 248.681.5831 or Joyce@JoyceWeiss.com.