In any situation, conflicts are bound to happen. When two or more people work together, different priorities are inevitable. In addition to conflicting opinions. The key to resolving conflict in the workplace is to be able to overcome any differences. Even more, everyone stays productive and the organization excels.
Act on These 5 Steps to Resolving Conflict in the Workplace
Resolve interpersonal conflict. They’ll save you both time and headaches. Plus enable everyone involved to work together harmoniously.
1. Identify the Situation – Resolving Conflict in the Workplace
While this step may seem obvious, you need to remember to think in specifics. Does this comment sound familiar? “The marketing department drives me crazy with their “pie in the sky thinking.”
If so, it will not help you resolve the issue. You need to precisely pinpoint who is causing the conflict. And figure out what he or she is doing to upset you.
2. Make an Appointment to Discuss the Conflict
Once you’ve figured out the specifics, you need to meet with the person. Go to his or her office and say, “I need to talk to you about our working relationship. Would you be willing to meet me for lunch on Thursday?”
Whatever you do, don’t barge into the person’s office and start accusing him or her of things. You want to meet the person on neutral ground in a public area so the conversation stays civil.
3. Craft Your “I” Message
The first few words you say to the person will set the tone for the rest of the meeting. Make sure you don’t accuse the person by using “you” statements. “You are always late for work and you’re making my job very hard.”
Instead, follow this formula:
I am ______________ when ____________ because _____________. (your responsibility) (non-judgmental) (how it affects you)
For example, “I am frustrated when I have to lead the morning meetings every day. Because everyone agreed to be here on time for the meetings. And, not everyone is.” This approach takes the attention away from the person. And focuses it on the behavior that is causing conflict.
4. Set Your Goal
Plan ahead of time what you think the other person will say. And what you will say in response. Additionally, plan the desired changes you would like to see the other person implement.
In fact, don’t forget that no conflict is one-sided. You have to look at the other person’s side of things. Additionally, find out what you can do to make work easier for him or her too.
5. Get Closure – Resolving Conflict in the Workplace
Before leaving the meeting, detail the specific agreements both parties have made. Shake hands, and then choose a date and time that you’ll meet again to evaluate overall progress.
Conflicts don’t have to be ugly situations that cause grief and pain. Anyone can resolve conflicts by being Direct with Respect®. Also by keeping an open mind. The more you work toward conflict resolution, the more successful you’ll be in business and in life.
Discover how healthy conflict is important for HR professionals and employees.
Explore how healthy conflict is good for your company.
Like What You Are Reading?
Website visitors are welcome and encouraged to share any of the videos and articles that have been authored by Joyce Weiss. All we ask is that you include the following information along with the article to be repurposed:
Joyce Weiss: The HR Professional’s Partner. She coaches employees and managers so they feel heard and respected. Which means they feel comfortable using their voice without losing their cool.
Kick Conflict to the Curb™ is her newest online 6-week course that is getting a lot of buzz in the training industry. Participants learn how to tackle tough conversations and earn the respect they deserve.
Joyce Weiss Training and Development LLC is Certified as a Best Practices Company. She is recognized by Espeakers as a Certified Virtual Presenter. The National Speakers Association awarded Joyce as a Certified Speaking Professional.
Do you want to Kick Conflict to the Curb™? Contact Joyce at 248.681.5831 or Joyce@JoyceWeiss.com.