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Don’t Be Rude: Include!

2014 March 9

Open Up Lines of Communication with Your Team and I Don’t Mean…Gossip!

conflict cave can u get alongOkay, you’re working on becoming a master communicator. Here are more ideas to help you build stronger teams without letting the office gossip send communications out for you.  Gossip is still prevalent in today’s workplace.  This creates much stress for leaders who want and need to stop groups forming clicks and spreading mean comments about others.  Some of you may think that this is the same behavior that you experienced in high school.  The BIG difference is that leaders can stop this kind of behavior and confront others by using Be Direct with Respect strategies.  This article will help reduce conflict in the workplace.  

A possible response would be…”I am frustrated when I hear office gossip because this kind of behavior is creating stress and reducing productivity.  We need to have a meeting about this and make ground rules so that we start concentrating on taking care of our external and internal clients.” 

I suggest that leaders have this tough conversation first and then move on to something productive such as asking important questions to the entire team.

Here’s today’s tips:

1. Tell them about the great work that the ENTIRE team is doing.

2. Ask for their opinions.

3. Ask what they like/dislike about their jobs.

4. Ask how you can improve their work.

By asking these questions, you can cut to the chase and find out what is on your team’s mind.  This will also show that you want to set boundaries and show them that spreading gossip is not productive or acceptable under your watch!

Click here for a short video on How to Deal with Difficult People

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS Click here for a short video on How to Deal with Difficult People

 

 

 

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Hear Others Out & Bring Good Ideas In

2014 March 5

cartoon boring meeting and snoringMake Active Listening Part of Your Team Communication to Reduce Conflict in the Workplace

  • Is there more texting than listening in your workplace?
  • Are your colleagues making or answering calls during important face to face meetings?
  • The important question is…Are you listening at work?

If you answered “yes” to any of these 3 questions, please don’t despair…We are ALL guilty of not listening or focusing on others at times.  Listening – really listening – is a skill that needs to be learned and honed. 

 

Start paying attention at your own workplace and see how you and others can improve in these areas.  Bring up this topic at your next meeting.  I encourage my clients to discuss the tips below and many times they start to groan (groaning is a good sign!) when I ask them to pay attention to these tips.  I realize that they are obvious.  I also know that mistakes happen as a result of NOT following these 5 ideas.  If everyone is using them…then why is communication such an issue for most workplaces?  I always ask clients what is it costing you NOT to fix communication.  They answer this question with a sigh and a dollar amount on lost productivity…it really is mind boggling.  So, please pay attention to the obvious and watch your bottom line improve!

Click here to read more information on “How to Fix Team Communication:  Team Members GOT No Respect?”

Follow these tips:

1. Don’t interrupt

2. Don’t judge

3. Understand contributions from the speaker’s point of view

4. Summarize

5. Reflect back the ideas and feelings from others

 By turning off your internal self talk (“I can’t believe she is saying this.” or “ I wish he would stop telling his long winded story.”) you will become a master communicator.

 Want to Use this Article in Your Newsletter or on Your Website?

 Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com.  Visit her website at http://www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

 Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

 This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

PS  Click here for an article on “How to Fix Team Communication:  Team Members GOT NO Respect?”

The Superhero Supervisor

2014 February 25

beth crawfordThis edition of Communicate with Impact Weekly contains an interview that I took with Beth Crawford, The Sales Director at Troy Auto Glass.  I met Beth at a Birmingham Bloomfield Chamber of Commerce meeting.  I was mesmerized when she described all the great things that her leadership does at Troy Auto Glass. Troy Auto Glass is a family owned and operated auto glass replacement service center. It has been in business since 1962. They are approved by all the insurance companies and can help facilitate insurance claims. Beth has been an employee at Troy Auto Glass for 32 years.

Listen to our Interview

You will also find the text of the short interview below.  Enjoy and let me know about your Super Hero Supervisors.

Click here for my article and interview with Rich Sheridan, President of Menlo Innovations on the importance of joy at work

What keeps Beth there?

Every person in the company is responsible for growing the company from the top down. The owners of the company are here every day and work as hard as everyone else. The entire team gives great service to all of their customers. All of the employees have been there for a long time.

What do leaders do to make employees feel special?

The owners support each one of the employees in their own job function making sure that they are able to do their jobs well. It is an easy place to work. They always have a company luncheon and the owners attend the event. When someone is employed for a specific amount of time they are given a gift or something special that they would want themselves. They are always thinking about the best way to make people feel special. Everyone is treated with respect and all employees know that their job is important.

What happens when an employee or colleague makes a mistake?

Conflict does not happen often with the team. Everyone does a great job from the technicians to the office and the team knows their job well. If someone needs training it is given to them in a caring way. People know that everyone makes mistakes and they are treated with respect when mistakes happen. They are trained so that they don’t repeat the same mistake in the future. Everything is so positive at work.

What would Beth tell a new hire about the company culture?

“We would make sure that the new employee understood what their job entailed so they felt comfortable doing their job. We would concentrate on having the person’s personality fit with our office. We spend more time with people that we work with than with our families. I would tell them that if they had a problem speak to their manager right away. We never want to have a situation where either the manager or employee felt unhappy. Happy employees help a company grow.”

What else did Beth want to share with us about the company?

“I am really proud of our company.  We work with customers who have been with us for a long time…even longer than I have been employed at Troy Auto Glass and I have been here for 32 years. We try really hard to give great service to our customers. Every customer has a different situation. Our customers feel the team spirit at our company. We have a lot of competition and customers return because we do more than our competition does with their customers.”

How do you serve the needs of your customers?

“I meet with our customers regularly and ask the following questions:

  • How are we doing?
  • Should we be doing things faster?

Car dealers may tell us that their customers need the vehicle faster or at different hours.  We listen to this feedback.

When I get a new customer I sit down with them and find out what their requirements are and we meet these requirements such as having the job complete before lunchtime. We enter this information in the computer and we know exactly what we need to do. I find out what they need, how they need it, and what their expectations are to satisfy them. We tell them exactly what we can do for them so that they will not be disappointed or feel deprived in any way.”

How can my loyal readers find out more about Troy Auto Glass?

Click here for the website for Troy Auto Glass.      The main phone number is 248.649.3109. Beth Crawford’s direct number is 248.220.1756.

Joyce’s Thoughts

Employee engagement is a topic is very important to me.  Once communication barriers are removed, organizations can then concentrate on making employees HAPPY!  This is not fluff.  This is truly the new work reality.  Please sent me what your leaders do to make your colleagues want to come to work.  I will include a short survey for you to share with your team in upcoming article.  It
will show leaders how people feel about the work place environment.  

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com.  Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace. 

Was this helpful?

Please send me any comments that you may have about this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS Click here for my article and interview with Rich Sheridan, President of Menlo Innovations on the Importance of Joy at Work 

May I Give You A Free Gift?

2014 February 20

You may have already gotten this blog post, but it was probably full of gobbledygook. I apologize. So I am re-publishing this corrected blog post so you can actually read it.
— Joyce

logo

From time to time I share resources with you from colleagues of mine who do great work in the area of Resolving Conflict in the Workplace and Employee Engagement. This time I’m honoring the Magazine Healthy, Wealthy n Wise. Through a very special relationship I have, I’m allowed to share with you a free subscription to Healthy Wealthy n Wise magazine. It’s been an incredible publication for over 10 years covering all areas of health, wealth and wisdom.

How would you like more health, wealth and wisdom in your life?

Do you mind if I just give it to you?
http://www.healthywealthynwise.com/gift

And… be sure to check out my article in this month’s issue! Turn Your Team’s Creativity into Action to Reduce Conflict in the Workplace. My article is on page 11.
Download it here.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS. There’s no time like right now to grab this :-) http://www.healthywealthynwise.com/gift

PPS. Let me know how you feel about this very helpful magazine and feel free to share this article with anyone who you feel will benefit from the important strategies and content.

PPPS. Call: 800.713.1926 or email: Joyce@JoyceWeiss.com if you want to bring me to your company or work individually with your own accountability coach to resolve conflict in your life and workplace.

May I Give You A Free Gift?

2014 February 20

logo

From time to time I share resources with you from colleagues of mine who do great work in the area of Resolving Conflict in the Workplace and Employee Engagement. This time I’m honoring the Magazine Healthy, Wealthy n Wise. Through a very special relationship I have, I’m allowed to share with you a free subscription to Healthy Wealthy n Wise magazine. It’s been an incredible publication for over 10 years covering all areas of health, wealth and wisdom.

 How would you like more health, wealth and wisdom in your life?

 Do you mind if I just give it to you?
 http://www.healthywealthynwise.com/gift

 And… be sure to check out my article in this month’s issue! Turn Your Team’s Creativity into Action to Reduce Conflict in the Workplace.  My article is on page 11.
http://hwnw.s3.amazonaws.com/HWnW-issue8-web.pdf

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

 PS. There’s no time like right now to grab this :-)  http://www.healthywealthynwise.com/gift

PPS. Let me know how you feel about this very helpful magazine and feel free to share this article with anyone who you feel will benefit from the important strategies and content.

PPPS.  Call:  800.713.1926 or email:  Joyce@JoyceWeiss.com if you want to bring me to your company or work individually with your own accountability coach to resolve conflict in your life and workplace.

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