Bold Solutions to Boost the Bottom LineJoyce Weiss Training & Development  

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The Certified Speaking Professional (CSP) designation is the highest level of professional achievement at NSA. It recognizes a commitment to ongoing education, proven speaking experience and ethical behavior.
National Speakers Association is committed to helping its members achieve their highest levels of competence as professional speakers. To fulfill that commitment, the NSA Board of Directors has adopted Professional Competencies to be mastered by Association members.
Best Practices Certification is gained after completing Management Impact Institute's extensive business program that give business owners the practical tools needed to take their businesses to the next level of performance.
Michigan Business & Professional Association is a business organization that represents over 20,000 members throughout the State of Michigan. They are known for the service, education, advocacy and solutions they provide for their members.
Inscape Publishing is the leading provider of instrument-based learning systems. Inscape distributors help organizations gain insight into employee's attitudes, behaviors, and potential in the workplace-building a workforce that is aligned with a company's strategies and goals.		 Full Speed Ahead

Table of Contents

Chapter 1: Gaining Control - Put Yourself In The Driver's Seat
This is the age of uncertainty, so learn to accept it. Commit fully to your job. It is your own personal gift. Invest in your own growth, quality and excellence. Add value to your organization. Be proactive. Be ready for your own future. Soar to success with continuous improvement.

Chapter 2: Stress - Re-charge Your Battery By Channeling Stress Into Positive Energy
Choose your battles carefully. Be in control of your responses. Learn strategies for conflict resolution and defense secrets to control difficult situations.

Chapter 3: Humor - Use High-octane Humor
Take yourself a little lighter. Look for the humor that surrounds you. Learn the importance of humor. Find the absurdity in difficult situations.

Chapter 4: Having Fun - Tune-up Your Funny Bone
Brainstorm creative ideas to increase morale and to make the environment positive. Be a fixer, not a finger pointer. Energize your team. Rise above negativity so it doesn't drain you. Be your own coach.

Chapter 5: Communication - It's A Two-Way Street To Build Rapport
Discover power words to get the results you deserve. Develop trust and rapport.

Chapter 6: Diversity - Even Hondas, Volvos & Chevys Can Get Along
Appreciate the strengths and benefits in diversity. Learn how to excel through cooperation. Assumptions and stereotypes will be discussed.

Chapter 7: Creativity - Discover The Back Roads To Develop Your Creative Genius
Celebrate the magic within and discover your creative genius. You are paid to handle problems and find solutions. You already have many of life's answers. Discover road blocks that kill creativity. Think beyond the boundaries.

Chapter 8: Risk-taking And Goal-setting - Create Your Own Road Map
Develop a plan of action. Learn the importance of mistakes. Celebrate your victories. Learn to take risks, achieve flexibility and meet new challenges head on. Goals are dreams with gym shoes. 		 
 

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Joyce Weiss Training and Development, LLC
P.O. Box 250163
West Bloomfield, MI 48325-0163
Toll-Free: 1-800-713-1926
Phone: 1-248-681-5831
Fax: 1-248-682-0358
Email: joyce@joyceweiss.com

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