How Can We Get Empowered, Part 2
Previously we covered the first two P's of empowerment:
1. Permission...to make decisions and take risks.
2. Protection...even if they make a mistake.
Now, let's go over:
3. Purpose: Know the company's goals and answers to the typical conflicts that arise.
- Challenge your coworkers by asking why and why not. This forces constant improvement.
- Recognize market changes. Encourage problem solving and brainstorming. Technology is expanding at an amazing rate, making some present techniques obsolete. Look at trends and then be ready
4. Proficiency: Know the difference between complacency and excellence.
- Encourage people to think of themselves as the owners of their own careers. Help them learn features and benefits of every product and service in the company.
- Train people to listen to the client's needs. Role play with common objections, so staff is prepared when they're rejected. This way, everyone will be more prepared.
5. Pay-off: Appreciate and recognize superior work.
- All people have a basic need for appreciation don't be afraid to speak up. Let your coworkers know the success of the business is partly due to their efforts and achievements.
When you use the 5 P's of empowerment you'll see an increase in morale, productivity, and success. These are my tried and true methods - experiment with your own, then sit back and enjoy the fabulous results!
BIO
Joyce Weiss, M.A., CSP is a conflict resolution consultant and accountability coach who provides bold solutions to boost the bottom line® for individuals and teams. She is the author of Take The Ride of Your Life and Full Speed Ahead. Contact Joyce at 800.713.1926 or Joyce@JoyceWeiss.com. Resolve conflict and interpersonal issues by looking at video blogs and podcasts at http://www.JoyceWeiss.com. Joyce invites you to visit Joyce's Bold Solutions Newsletter to receive the Bold Solutions Ezine to improve your working condition.
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